If I buy something as a gift, can I send it straight to the recipient?
Yes, you certainly can. All you need to do is put the items that you want to send directly to them into your shopping basket and then select the country they are in, when you are prompted. This will calculate the postage/shipping charge for the products chosen. Then when you are asked to fill in the ‘delivery address’ please insert the address of your friend/family member.
Is it possible to send to Australia/ New Zealand/ Canada/ America?
Yes, you can send direct to almost anywhere in the planet from our website – we ship worldwide. In fact, a huge proportion of what we sell on the website is being sent to friends and family living abroad who like to be reminded of home! Within the EU please allow 3-4 working days and 6-7 days for the rest of Europe. All other destinations will take approximately 10 working days. Timescales and costs vary enormously depending on the destination country, so if time is of the essence please contact us for more information or to arrange a quote for courier delivery.
With the exception of very small parcels sent within Europe we have chosen to send all of our international orders using Airmail’s International Signed For service. We know how upsetting it can be if carefully chosen gifts for friends and family go missing in the post (especially over the festive period) and unfortunately this can be a real problem when sending to many overseas destinations. This service requires a signature on delivery for added security. This does add to the cost of shipping, but we think its worth it to make sure it gets there safely and on time. We do not make any profit on our international delivery charges – you simply pay what Royal Mail charges us.
What is your exchange/returns policy?
If you decide that you would like to return your order for any reason within 14 days we will be happy to help. Please return the items to us at the following address, remembering to ask for proof of postage from the Post Office;
Gillian Kyle Ltd, Burntshields Lodge, Burntshields Road, Kilbarchan, Renfrewshire, PA10 2PB.
For damaged or faulty items, please email gillian@gilliankyle.com before sending anything back to us as refunds or exchanges can usually be done without the need to see the physical items.
If you would like to give us some feedback about the products or the service you have received, please let us know by emailing gillian@gilliankyle.com.
I am interested in selling your items in my shop - how can I find out more?
If you buy for somewhere special and are interested in becoming a GK stockist we would love to hear from you. We consider each wholesale application individually to make sure there is a good fit and not too many shops in the same area selling our products.
You can apply to become a trade stockist here, just fill out the form and we will get back to you asap to discuss your application.
We’re sorry, but we do not currently supply online-only retailers.
Can you donate something to my charity or event?
We’re really sorry but we can’t help at the moment. We donate regularly to a couple of charities which are particularly close to our hearts and as a wee independent company we aren’t able to donate money or products outwith that. Best of luck with your fundraising though!