COVID-19 Update

At Gillian Kyle we are following the latest Government advice and as such are still very much open for business.  

We have put some measures in place so we can fulfil your orders safely. As well as regular hand washing practices, our fulfilment team are observing social distancing at work (the communal areas of the warehouse have been rearranged to facilitate this) and carrying out regular deep cleans of all storage and packing areas. Staff members now have their own designated work areas will not be sharing equipment. 

Most of our parcels go with Royal Mail, who are actively monitoring the situation in line with the latest Government guidance; we will keep you updated on any changes as they happen. RM are currently delivering as normal,  although there may be small delays as the situation develops. If a signature is required for your delivery,  your postman will sign it themselves in your presence to avoid contact.

We would like to take this opportunity to thank you all for your continued support and loyalty to our wee brand; we appreciate it hugely. Please stay safe and sane in these crazy times.

UK DELIVERY

Free Tracked Delivery

We offer free shipping on orders of £50 and above – please make sure you select this option at checkout.

Standard Tracked Delivery – 3-5 days

Our standard delivery charges are £3.95 for orders of £25 and under and £4.95 for orders over £25.

We dispatch orders Monday to Friday using the Royal Mail tracked service, and aim to deliver within 3-5 working days. Orders placed before 12 noon will usually be processed and dispatched the same day, and if you place your order after 12 noon on a Friday or over the weekend it will be dispatched on the following Monday.

If you have any questions or special requirements please get in touch with us here and we will try our best to help.

Expedited Tracked Delivery – 1/2 days

If you choose our £7.95 expedited delivery offer you will receive your order in 1/2 working days. This is usually a 1 day service but unfortunately  we cannot always guarantee that.

Orders placed by 12 noon Monday-Thursday will be dispatched the same day, orders placed after 12 noon, the following day. If you order after midday but urgently need it to be dispatched the same day please get in touch. We will help if we possibly can.

If you place your order before 12 on a Friday it should be delivered on the following Monday. Similarly, orders placed after 12 on a Friday will be dispatched on the following Monday for delivery on the following Tuesday.

Stretched Canvases and Suitcases

All Gillian Kyle stretched canvases and suitcases are carefully hand-made to order; we aim to deliver in 5-7 working days, although it can occasionally take a little longer. Please note that returns of these made-to-order products can only be accepted through our error or faulty product.

INTERNATIONAL DELIVERY

** The current, unprecedented global situation with Covid-19 is likely to impact on all international deliveries. We are still accepting and fulfilling international orders, but please be aware that shipping could take significantly longer than our advertised times **

We can deliver your parcel anywhere in the world. Within the EU please allow 3-4 working days and 6-7 days for the rest of Europe. All other destinations will take approximately 10 working days. Timescales and costs vary enormously depending on the destination country, so if time is of the essence please contact us for more information or to arrange a quote for courier delivery.

With the exception of very small parcels sent within Europe we have chosen to send all of our international orders using Airmail’s International Signed For service. We know how upsetting it can be if carefully chosen gifts for friends and family go missing in the post (especially over the festive period) and unfortunately this can be a real problem when sending to many overseas destinations. This service requires a signature on delivery for added security. This does add to the cost of shipping, but we think its worth it to make sure it gets there safely and on time. We do not make any profit on our international delivery charges – you simply pay what Royal Mail charges us.

RETURNS

If for any reason you would like to return a regular stock item for an exchange or refund, simply fill in the returns form included with your order and return it, along with the goods, to us at the address provided. Please remember to ask at the PO for (free) proof of posting, as the goods are your responsibility until they reach us safely;

Gillian Kyle Ltd, 9 Bleasdale Court, 2 South Avenue, Clydebank Business park, Clydebank G81 2LE

If you don’t have your returns form please just include a note stating your name, order number and what you would like us to do – refund your money, send another size, etc.

Stretched Canvases and Suitcases

As all Gillian Kyle stretched canvases and suitcases are carefully hand-made to order, returns can only be accepted through our error or faulty product.

Faulty/Damaged Items

If your item is faulty or damaged please contact us before sending it back as we may be able to send a replacement without seeing the item.

Please take a quick look at our FAQ’s for more information about returns.