At Gillian Kyle we are following the latest Government advice and as such are still very much open for business.
We have put some measures in place so we can fulfil your orders safely. As well as regular hand washing practices, our fulfilment team are observing social distancing at work (the communal areas of the warehouse have been rearranged to facilitate this) and carrying out regular deep cleans of all storage and packing areas. Staff members now have their own designated work areas will not be sharing equipment.
Most of our parcels go with Royal Mail, who are actively monitoring the situation in line with the latest Government guidance; we will keep you updated on any changes as they happen. RM are currently delivering as normal, although there may be small delays as the situation develops. If a signature is required for your delivery, your postman will sign it themselves in your presence to avoid contact.
We would like to take this opportunity to thank you all for your continued support and loyalty to our wee brand; we appreciate it hugely. Please stay safe and sane in these crazy times.
Free Tracked Delivery
We offer free shipping on orders of £50 and above – please make sure you select this option at checkout.
Standard Tracked Delivery – 3-5 days
Our standard delivery charges are £3.95 for orders of £25 and under and £4.95 for orders over £25.
We dispatch orders Monday to Friday using the Royal Mail tracked service, and aim to deliver within 3-5 working days. Orders placed before 12 noon will usually be processed and dispatched the same day, and if you place your order after 12 noon on a Friday or over the weekend it will be dispatched on the following Monday.
If you have any questions or special requirements please get in touch with us here and we will try our best to help.
Expedited Tracked Delivery – 1/2 days
If you choose our £7.95 expedited delivery offer you will receive your order in 1/2 working days. This is usually a 1 day service but unfortunately we cannot always guarantee that.
Orders placed by 12 noon Monday-Thursday will be dispatched the same day, orders placed after 12 noon, the following day. If you order after midday but urgently need it to be dispatched the same day please get in touch. We will help if we possibly can.
If you place your order before 12 on a Friday it should be delivered on the following Monday. Similarly, orders placed after 12 on a Friday will be dispatched on the following Monday for delivery on the following Tuesday.
Stretched Canvases and Suitcases
All Gillian Kyle stretched canvases and suitcases are carefully hand-made to order; we aim to deliver in 5-7 working days, although it can occasionally take a little longer. Please note that returns of these made-to-order products can only be accepted through our error or faulty product.