Delivery & Returns

UK DELIVERY

Standard Delivery

We dispatch orders Monday to Friday using Royal Mail, and aim to deliver with standard delivery within 3-5 working days. If you place your order after 12 noon on a Friday or over the weekend it will be dispatched on the following Monday.

If you have any questions or special requirements please get in touch with us here and we will try our best to help. Our standard delivery charges start at £2.55 and increase with the weight of your order to a maximum of £4.95. We do not make any profit on our delivery charges – we simply pass on the cost of picking/packing and sending.

Expedited Courier Delivery – 1/2 days
We can also send orders on a 1/2 day courier service provided you order by 12 noon Monday-Thursday. This is usually a 1 day service but unfortunately we cannot always guarantee that. Orders placed after 12 on those days will most likely be dispatched the following day. If you place your order before 12 on a Friday it should be delivered on the following Monday. Similarly, orders placed after 12 on a Friday will be dispatched on the following Monday for delivery on the Tuesday.

INTERNATIONAL DELIVERY

We can deliver your parcel anywhere in the world. Within the EU please allow 3-4 working days and 6-7 days for the rest of Europe. All other destinations will take approximately 10 working days. Timescales and costs vary enormously depending on the destination country, so if time is of the essence please contact us for more information or to arrange a quote for courier delivery.

With the exception of very small parcels sent within Europe we have chosen to send all of our international orders using Airmail’s International Signed For service. We know how upsetting it can be if carefully chosen gifts for friends and family go missing in the post (especially over the festive period) and unfortunately this can be a real problem when sending to many overseas destinations. This service requires a signature on delivery for added security. This does add to the cost of shipping, but we think its worth it to make sure it gets there safely and on time. We do not make any profit on our international delivery charges – you simply pay what Royal Mail charges us.

RETURNS

If for any reason you would like to return an item for an exchange or refund, simply fill in the returns form included with your order and return it, along with the goods, to us at the address provided;

Gillian Kyle Ltd, c/o Commands, 9 Bleasdale Court, 2 South Avenue, Clydebank Business park, Clydebank G81 2LE

Please remember to ask at the PO for (free) proof of posting, as the goods are your responsibility until they reach us safely.

If you don’t have your returns form please just include a note stating your name, order number and what you would like us to do – refund your money, send another size, etc.

If your item is faulty or damaged please contact us before sending it back as we may be able to send a replacement without seeing the item.

Please take a quick look at our FAQ’s for more information about returns.