DELIVERY & RETURNS – COVID-19 UPDATE

At Gillian Kyle we are following the latest Government advice and as such are still very much open for business and fulfilling orders, albeit with delays in certain cases. You can read more about potential delays to your order below.

We have also put various measures in place so we can fulfil your orders safely. As well as regular hand washing practices, our fulfilment team are observing social distancing at work (the communal areas of the warehouse have been rearranged to facilitate this) and carrying out regular deep cleans of all storage and packing areas. Staff members now have their own designated work areas will not be sharing equipment. Similar measures are in place at our suppliers and printers. 

Delays to Made To Order Items

Made to order suitcases and canvases are still likely to be with you within our stated timeframe of 5-7 working days. However, due to social distancing guidelines, made-to-order t-shirt printing can currently take up to 7 working days on top of any postal delays.

Thanks for bearing with us on this while we negotiate these strangest of times; and for your continued support and loyalty to our wee brand. We appreciate it hugely.

UK DELIVERY

Standard Tracked Delivery – 7-10 days

Our standard delivery charges are £3.95 for orders of £25 and under and £4.95 for orders over £25.

If you have any questions or special requirements please get in touch with us here and we will try our best to help.

MADE TO ORDER ITEMS

Some items on the GK website are held in stock by us while others are made-to-order and sent to you directly by our teams of specialist printers and makers.

This applies to all of our suitcases and stretched canvas wall art and selected t-shirt and cushion designs. If your order contains one or more of these made-to-order items, it will be split into multiple deliveries.

If an item is made to order, it will be clearly stated in the product description. 

Stretched Canvases and Suitcases

All Gillian Kyle stretched canvases and suitcases are carefully hand-made to order. We aim to deliver in 5-7 working days, although it can occasionally take a little longer. Please note that returns of these items can only be accepted through our error or faulty product.

Made to Order T-shirts

Our made to order t-shirts usually ship within our standard delivery window of 7-10 days.

INTERNATIONAL DELIVERY

** The current, unprecedented global situation with Covid-19 is likely to impact on all international deliveries. We are still accepting and fulfilling international orders, but please be aware that shipping could take significantly longer than our advertised times **

We can deliver your parcel anywhere in the world. Within the EU please allow 10 working days and at least 14 days for most other places.

With the exception of very small parcels sent within Europe we have chosen to send all of our international orders using Airmail’s International Signed For service. We know how upsetting it can be if carefully chosen gifts for friends and family go missing in the post (especially over the festive period) and unfortunately this can be a real problem when sending to many overseas destinations. This service requires a signature on delivery for added security. This does add to the cost of shipping, but we think its worth it to make sure it gets there safely and on time. We do not make any profit on our international delivery charges – you simply pay what Royal Mail charges us.

RETURNS

If for any reason you would like to return a regular stock item for an exchange or refund, please return it to us at the address provided below. Please remember to ask at the PO for (free) proof of posting, as the goods are your responsibility until they reach us safely;

Gillian Kyle Studio, Burntshields Lodge, Burntshields Road, Kilbarchan, PA10 2PB

If you don’t have your returns form please just include a note stating your name, order number and what you would like us to do – refund your money, send another size, etc.

Stretched Canvases and Suitcases

As all Gillian Kyle stretched canvases and suitcases are carefully hand-made to order, returns can only be accepted through our error or faulty product.

Faulty/Damaged Items

If your item is faulty or damaged please contact us before sending it back as we may be able to send a replacement without seeing the item.

Please take a quick look at our FAQ’s for more information about returns.