FAQ

Our t-shirts, baby-wear, tea towels and aprons are all 100% cotton, and should be washed accordingly, inside-out where applicable. The prints and foils are all completely fast, and will not come off in the wash, but you should always take care to iron on the reverse. Our totes and shoppers are made from unbleached and untreated natural cotton fibres, which minimises the toxic chemicals used in their production. This is better for the health of the workers who produce them (and also for the health of the end-user), and the environment where they are produced, as the waste water is cleaner. However, it does mean that they are likely to shrink a little if washed, and will not regain the pristine appearance they had when new. For this reason, we recommend that you do not wash your bags. But if you must, make sure its at a low temperature, and iron it back into shape while its still damp. We are aware that this is not ideal, and are working on bringing you bags that are ethical and green, but can be washed easily. Watch this space.

Its easy! First make sure you’ve seen all we have to offer, You can browse by design, or by product type – choose a category from the navigation bar on the left hand side of the site and click on it. You can also browse by focussing on any of the other product groupings shown on the homepage, such as ‘Gifts for Girls’ or ‘Bestsellers’. Once you see an item that you’d like to purchase, just click on it, then click ‘add’ to put it in your basket. You can continue to browse, and view your cart at any time by clicking on the button in the top right hand corner. When you are ready to pay, just click ‘checkout’ and follow the instructions. We use PayPal to process our payments – its completely secure and safe, and instructions on screen will guide you through the process. In some cases, we may be able to accept orders placed by phone or post, and may also accept payment by cheque. Please confirm that this is possible by emailing or calling before sending any orders or payment in the post.
Please don’t hesitate to contact us if you need any more help with ordering.

We accept all major credit and debit cards, as well as regular account payments - all through PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Its completely safe and secure, Please see the Paypal website for further clarification on security - http://www.paypal.co.uk.

No, you are not required to have a PayPal account to purchase from us - you can make one-of payments by entering your card details in the normal way. Of course if you already have a PayPal account you may use it.

All our bags are made of natural, unbleached and untreated cotton, minimising environmental pollution and toxicity at the processing and manufacture stages of the process. Our ladies tees and baby tees and bibs are organic cotton, further ensuring that no harmful insecticides and pesticides that can poison the land and reduce its fertility and bio-diversity have been used.
All our bags, tea towels, aprons and baby-wear is printed with water-based inks, and all of our printing is done in the UK, guaranteeing fair pay and good conditions for those involved. Our t-shirts and baby-wear are sourced from a company who operate a proven ‘zero-tolerance’ policy with regard to the following;

• No use of child labour
• No use of forced labour
• Safe and healthy working conditions
• Legal labour contracts
• Payment of living wage
• Freedom of association and the right to collective bargaining
• No discrimination against employees
• No excessive hours of work

While we are pleased with what we have achieved, we are always striving to improve our green credentials. We will keep you informed of any developments as they occur.

All wholesale enquiries should be directed to our sales agent Mairi Scott (sales@gilliankyle.com), who will then get in touch with all the relevant info. Sometimes this might take a few days – please bear with us and know that we will make contact as soon as we are able.

VAT is currently 17.5%, and is included in all the prices you see here.